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FOH Regional Manager

  • Location: England
  • Salary: £38k - 41.5k per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Building Services
  • Contact: Adriana Majewska
  • Contact Email: Adriana.Majewska@anderselite.com
  • Contact Phone: 0207 743 7555
  • Expiry Date: 20 June 2024
  • Job Ref: 407384AMA

We are currently recruiting for Front of House Regional Manager to oversee a portfolio of FoH contracts for leading property management and real estate services firm in Manchester.

 You'll inspire and manage a team of 10-15 receptionists across multiple properties, ensuring exceptional customer experiences for clients, occupiers, and guests.

Key Responsibilities:

  • Maintain high service standards through audits and feedback.
  • Resolve client and guest queries promptly.
  • Innovate and enhance FoH service offerings.
  • Coordinate site cover and manage recruitment.
  • Lead and motivate team members, ensuring performance excellence.
  • Monitor financials and ensure compliance with health and safety protocols.
  • Foster a collaborative and positive work environment.

Requirements:

  • Experience in hospitality or customer service roles.
  • Proven team management skills across multiple sites.
  • Strong communication and organizational abilities.
  • Financial awareness and HR procedural knowledge.
  • Proficient in MS Office, adaptable, and able to work independently.

Benefits:

  • Hybrid working model with a Manchester base.
  • Opportunity to influence FoH services at a leading real estate firm.

Start Date: ASAP

If you're passionate about delivering top-notch service and leading high-performing teams, apply now !