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Customer Services Technician

  • Location: Warrington
  • Salary: £25k per year
  • Job Type:Permanent

Posted over 1 year ago

  • Sector: Construction
  • Contact: Sylwia Stypa
  • Contact Email:
  • Contact Phone: 0113 242 0303
  • Expiry Date: 30 September 2022
  • Job Ref: 398268SST

My client is looking for a Customer Service Technician to join their team at Warrington office working on various locations. As Customer Service Technician, you will provide an exceptional customer care service to their clients in accordance with the guidelines specified within the associated contract conditions and working to maintain company 5* builder status.
You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with programming works for subcontractors and be on hand to offer technical advice.

Experience and qualifications:

• Behave in line with our company values – Integrity, Caring and Quality
• Confident with excellent communication skills
• Organised and self-motivated
• Able to work as part of a small team with established processes and procedures
• The ability to manage difficult customers, understand and explain building related issues
• Ability to update defect management system as required
• Thorough knowledge of current building regulations and standards
• Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential
• Keen eye for detail and final finish
• General carpentry / making good shrinkage / painting and decoration / tiling and grouting essential
• Self-managing and highly motivated individual who is capable of driving improvements in the quality of our product.
• Awareness of Health & Safety

More about the Customer Service Technician role…
• To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
• To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
• To review defects lists and procure any materials required prior to customer appointments
• To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
• To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
• Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
• Maintain accurate records on the Defects Management System
• To organise and prioritise workload

Salary and benefits:
• £25 000 basic salary plus package

To hear more about this role please apply via the link or contact Sylwia Stypa by sending you up-to-date CV at