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Sales Coordinator

  • Location: Walsall
  • Salary: £22k - 24k per year
  • Job Type:Permanent

Posted almost 2 years ago

  • Sector: Civil Engineering
  • Contact: Adriana Majewska
  • Contact Email: Adriana.Majewska@anderselite.com
  • Contact Phone: 0207 7437513
  • Expiry Date: 02 October 2023
  • Job Ref: 403605AMA

We are currently recruiting for Sales Coordinator for our client who is one of the largest civil engineering and infrastructure specialists based in Walsall.

The sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of our client.

Key Responsibilities:

Sale & Hire Order Processing

• Process customer orders and requisitions received for hire and sale products, liaising with department team leaders on availability of hire products and system alerts for stocked items

 • Maintain communication with the customer for all information required to fully process orders

• Liaise with the procurement team on all bespoke requests to obtain cost and availability

 • Follow up on stock alerts with the procurement team to obtain delivery dates and split orders within the system where required

 • Recover transport wherever possible

 • Manage the central mailbox with the team for all incoming orders, ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress

 • Ensure we are maximising hire utilisation across the business working with team leaders and management to fulfil all hire requests

Quotations

 • Raise system quotations for all customer enquiries, liaising with account managers where required and senior management for high value enquiries

• Ensure customer enquiries are dealt within agreed timescales and all communications are saved within the system to provide the team with visibility

• Monitor open quotations and follow up on all quotations submitted to customers by agreed follow up dates

 • Obtain reasons why for all quotations not won, feeding this information back into the system for reporting purposes

Customer Service

 • Ensure the level of service provided to client’s customers is of the highest standard and all communications maintained

 • Queries and issues are to be dealt with as a matter of urgency to minimise the potential impact on the business

• Monitor sales due for delivery each day and follow up on all unconfirmed orders to prevent orders becoming overdue

• Queries relating to stock, transport etc must be fed back to the customer to agree a new delivery date

 • Phone calls are to be answered within 3 rings

Key Measures & Targets:

 • Reports: Quotes requiring follow up, overdue sales

 • Efficient management of the central mailbox

 • Credits raised relating to support services

Person Specification:

 The successful candidate is likely to meet all of the following criteria:

 Essential

• Good administrative and organisational skills

 • Computer literate essential

 • Ability to process a high number of enquires calls and orders with excellent attention to detail

 • Good understanding of customer service expectations and excellent telephone manner

 • Able to communicate with several other teams to fulfil order requirements

Desirable

• Product knowledge or previous experience within construction or traffic management industry

 • System experience using similar SOP system to Syrinx

Benefits:

As well as offering a competitive salary, remuneration for this role includes flexible benefits, which provides a range of guaranteed benefits including but not limited to:

▪ Company car/car allowance

▪ 5% Company pension contribution

▪ Life Assurance at 2 x notional salary

 ▪ Single person’s private medical cover

▪ Permanent Health Cover

If you are interested in this opportunity and are looking for a new challenging and rewarding role, then please apply now via the link below.