We are working with a leading Property Landlord in the logistics space, to recruit a Facilities Property Manager to join the team to oversee units in the West Midlands area, on a 12 month Fixed Term Contract
Job purpose
Ensuring the effective delivery of property and facilities management services across the portfolio, while focusing on best customer and brand experience.
Key Accountabilities
- Provide property and facilities management input into design of new schemes
- Effective and on-time service charge management, including budgeting, reconciliations, and forecasting, best practise and RICS. Ensuring clear and transparent communication with customer.
- Support Construction Team with any property management issues during construction process, including attendance of Site Wide Coordination meetings
- Oversee programme of regular void unit inspections in compliance with Insurance requirements, and functionality testing to maintain warranties, and statutory, environmental and insurance requirements
- Support Asset Management and Optimise teams in their customer engagement and leasing activities
- Ensure that both pipeline product and estates are presented in the best possible condition, providing our customers best estate experience
- Handover of building to customer process, focusing on delivering building in best condition, providing customer with all building and site information and obligations, and post-handover follow up review with customer
- Work with Regional FM to ensure planned preventative maintenance of buildings and estate before during and after leasing
- Support the implementation of our core values and behaviours when engaging with customers - Protect our Brand
- Actively engage with CRM activities and updating CRM system.
- Support customer and Asset Manager with licence to alter, dilapidations and minor works to tenant units
- Implement and maintain Tenant Handbook and contact details for each estate
- Management of outgoings including non-recoverable costs
- Arrange for annual Risk Assessments to ensure statutory compliance
- Ensure all data room information is up to date, and relevant for ongoing management and disposal process where applicable
- Assist Asset Manager with divestment process
- To effectively manage Facilities Managers, to improve performance and productivity
Experience, Skills and Knowledge required
- Customer relationship management, experience, and service
- Good communication skills
- Ability to deal with customer concerns effectively
- Relevant industry knowledge/ experience
- Ability to implement and manage Service Charges
- Knowledge of Health and Safety – NEBOSH or IOSH qualification beneficial
- Management of service contracts and contractors
- Experience dealing with minor works, including CDM
- Experience of property and facilities management within logistics industry preferred
- Experience in line management
- Excellent IT skills
- Full valid driving licence