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New Homes Sales Consultants

  • Location: Wantage, Oxfordshire, England
  • Salary: Up to £25000.00 per annum per year
  • Job Type:Permanent

Posted 24 days ago

  • Sector: Construction
  • Contact: Paul Wilkinson
  • Contact Email:
  • Start Date: ASAP
  • Expiry Date: 24 September 2021
  • Job Ref: 393685PWI_1629896346

My client is looking to appoint two experienced New Homes Sales Consultants on phase two of a site in Wantage. My client is a national house builder with an excellent reputation for delivering quality homes.

The purpose of the role is to achieve qualified sales reservations to meet or exceed sales targets in line with the company strategy and enhance the customer purchasing experience by offering excellent customer service

Key Accountabilities

  • Ensures that visitors are aware of the safety policy and are always accompanied by a representative on-site
  • Meets, greets, and qualifies customers to maximise sales potential
  • Strives to achieve the best possible price for each plot and meet or exceed the agreed targets
  • Progresses reservations through to Exchange of Contracts and Legal Completion to the agreed deadline, liaising with purchasers, solicitors, estate agents and financial advisors on a regular basis
  • Provides all relevant information required to give full and accurate information to purchasers regarding the development, the local area, specification and build completion dates
  • Continually develops understanding of the build process and the potential effects on timescales and targets
  • Responds to inbound enquiries from the company website and property portals
  • Co-ordinates the handover process, including the preparation of handover packs for completions, arranging for the purchaser to attend a Pre-Occupation Demonstration, and carrying out the handover on the day of completion
  • Liaises with purchasers throughout, ensuring they are kept up to date with all relevant information and ensuring first class customer service is maintained
  • Guides potential purchasers around show homes, stock plots and the site to demonstrate the product, demonstrating benefits and overcoming objections in the process
  • Maintains confidential information about purchasers and potential purchasers
  • Collects and utilises accurate data regarding prospective customers, as specified in Sales Consultant Manual and inputs details into the company's computer systems, within required timescales
  • Responds to all enquiries and arranges to dispatch literature or details or contact clients
  • Maintains to a high standard the presentation of the Sales complex, show homes and stock plots both internally and externally, ensuring signage is maintained and up to date
  • Develops and maintains a good working relationship and collaborate with the Site Team and other functions, including Technical and Commercial, in order to achieve company targets and ensure the highest levels of customer satisfaction.
  • Maintain a working knowledge of the build progress of each plot
  • Conducts market research and competitor analysis to establish what the competition (both new build and second-hand market) are offering in terms of product and price
  • Maintains accurate records of visitors, reservations, contract chasing and customer contact on COINS and the Sales File
  • Attends and minutes the weekly Sales/Site meeting with the Site Team
  • Reports on the effectiveness of media advertising and contributes to future campaign planning

Experience, Skills and Knowledge required

  • Previous experience in new home sales
  • Competent MS Word & Excel user
  • Competent COINS operating system user
  • Valid CSCS card
  • Valid UK Driving licence
  • Good knowledge of the property industry
  • Excellent communication and listening skills
  • Strong negotiating skills
  • Strong customer service skills
  • Ability to work within strict deadlines under pressure
  • Enthusiastic and self-motivating; able to work on own initiative
  • Flexible
  • Strong attention to detail
  • Adaptable to change, keen to shared best practice and have a desire to succeed

This is a superb opportunity to join an excellent growing business in the area with opportunity for the right candidate to grow within the business. For more information contact Paul Wilkinson on the contact number attached or by emailing an up-to-date CV

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