We are currently recruiting a Mobilisation Lead for a leading Facilities Service provider on the bid and implementation of a large call centre contract, for an initial 12 month fixed term basis and UK based but with occasional travel to a site in South Yorkshire 

Job Outline:

• The Implementation Manager will work as part of the Bid Management team initially, with a focus on ensuring we have demonstrable and considered launch-ready implementation and project plan that supports high-quality customer interactions from day one.
• Be responsible – post win – for the coordination and delivery of all implementation activities and business readiness for a successful and seamless day one launch 

Key responsibilities:

• Uses a powerful combination of certified project management skills & desirably experience in a customer service environment for the stand-up of new outsourced contact centre operations.
• Plans, develops, and documents all-encompassing roll-out requirements and scenarios to produce considered and feasible implementation plans and bid responses.
• Will also develop considered exit plans as part of the bid response.
• Outlines, Manages and co-ordinates the delivery, implementation and hand-over planning; as well as producing and maintaining the documentation for the repeatable and scalable `stand up’ plan for CCS operations.
• To identify improvement opportunities and efficiencies to Customer stated requirements and analyse and present potential benefits.
• Proactively manage and oversee multi-disciplined implementation workstreams throughout their lifecycle, from planning, operational implementation and hand-over which will include recruitment, training, Management information, IT etc
• As a Project Manager, act as primary point of contact for the implementation workstream delivery.

Requirements:

• Accredited/Certified in a recognised Project Management qualification e.g., Prince2.
• Experience in the development and delivery of successful implementation programmes
• Excellent organisation skills, to plan the use of people and resources to meet deadlines.
• strong interpersonal skills – with the ability to influence and co-ordinate others.
• the ability to monitor and control budgets.
• good communication and negotiation skills, to manage expectations across internal and external stakeholders.
• The ability to use your initiative and make decisions under pressure.
• Ability to adapt to new working environments and it the ground running.
• Experience in a customer contact/customer service environment is ideal, along with experience of working with government clients.