Fantastic opportunity available for an IT Support Analyst to join our client who is a world-leading design, engineering, and project-management consultancy based in Watford.

Your role is to provide a single point of contact for end users so that they can accomplish business tasks. This includes logging, prioritizing, documenting and actively resolving end user requests, and incidents with SLA.

Problem resolution will involve the use of diagnostic and Service Management tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot end-user company issued devices, related hardware, and software to deliver company continuity of service.
• Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
• If necessary, liaise with third-party support and ICT equipment vendors.
• Be in place at designated times to ensure coverage of service desk activities.
• Develop help sheets and FAQ lists for end users.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Ensures that the resolution of Incidents, Problems and Service Requests remain on target and acts as required to rectify problems.

This is a fantastic opportunity if you are looking to join a reputable organisation to contribute towards your professional growth and development.

What we can offer you in return –

• The opportunity to work with an award-winning, long-standing organisation.
• A great working culture and inclusive workplace

If you feel like this will be a good fit for you, please apply with a copy of your CV today!