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IT Service Desk Coordinator

  • Location: Watford
  • Salary: £19k - 25k per year
  • Job Type:Permanent

Posted 4 months ago

  • Sector: IT
  • Contact: Nikita Burt
  • Contact Email:
  • Contact Phone: 023 8021 9208
  • Expiry Date: 17 February 2022
  • Job Ref: 395397NBT

IT Service Desk Co-ordinator - Watford
£19,000 to £25,000 per annum (depending on experience)

Exciting opportunity available for an IT Service Desk Coordinator to support a large construction and engineering company on a permanent basis in their head office. This is a great opportunity for any individual looking for professional growth and development within the IT sector. You will be responsible for supporting the wider business on all IT-related queries and issues including logging, prioritising, documenting and actively resolving service requests and incidents within agreed business time frames.

You will be using diagnostic and service management tools as well as trouble shooting incidents, this will be done online and in-person.

Key Responsibilities –

  • Perform analysis, diagnosis and resolution of basic ICT problems for end users, and recommend/implement corrective solutions and repairs as and when needed
  • Install, configure, test, maintain, monitor and troubleshoot end-user company issued devices, related hardware and software to deliver company continuity of service
  • Accurately document instances of ICT equipment or component failure, repair, installation, and removals
  • Be in place at designated times to ensure coverage of service desk activities
  • Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals
  • Support team members and ensure personal professional growth and development to ensure you are learning the ins and outs of the processes and equipment in order to make a genuine contribution to the team and existing service

What we can offer you in return –

  • The opportunity to work with an award-winning, long-standing organisation
  • A great working culture and work/life balance
  • Equal opportunities employer & great staff retention rate
  • Clear progression and development
  • A competitive salary & company benefits (details to be disclosed at next stage of application process)

Interviews will commence as soon as possible so please do not miss out! Apply with a copy of your CV today or call 02380219108 for more information.