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Helpdesk Manager

  • Location: High Wycombe, Buckinghamshire, England
  • Salary: £16.50 - £16.83 per hour per hour
  • Job Type:Contract

Posted 7 days ago

  • Sector: Facilities Management
  • Contact: Morgan Clough
  • Contact Email:
  • Duration: 3 months
  • Expiry Date: 19 August 2021
  • Job Ref: 393219MCL_1626783412

Duties: (full job description can be provided)

-To co-ordinate activities and provide overall management of the Helpdesk, Data, and admin functions
- Responsible for the daily running and management of the helpdesk desk through the effective use of resources with responsibility for meeting and setting exceptional customer service targets as well as planning areas of improvement or development
-To take ownership of the compliance filing system, ensuring that an effective filing system is in place that is easy to use by all parties.
- To provide support and development to the Data Assistant, with regular communications and meetings to keep focus on the key issues and any resolutions.
- Ensure CAFM System is in place to optimise the management of all assets for planned and reactive works
- Utilise CAFM system to maximum effect on the Account: operational delivery, commercial and demonstrating best practice
-To monitor quality of feedback from clients and quarterly customer satisfaction reports to the Project Manager.
-Complete performance reviews with all direct reports in line with company guidelines

In return:
-To be based at the office 5 days a week
-This role will involve a lot of coordination between the team and with the client/stakeholders, so communication is essential at all levels of staff
-Knowledge and use of Maximo is essential
-Knowledge of planned and reactive maintenance works essential
-Experience in healthcare sector advantageous but not essential
-Temp-Perm role
-Parking can be arranged if necessary
-Salary on offer equivalent to £35k
-08:30 - 17:00 Mon - Fri

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