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FM Contracts Manager - Healthcare

  • Location: Croydon
  • Salary: £50000 - £60000 per annum + car package + benefits per year
  • Job Type:Permanent

Posted 28 days ago

We are currently working with a leading Facilities Service provider to recruit a Contracts Manager to lead a FM healthcare portfolio in the Croydon area.

This role will be responsible for managing the day-to-day hard & soft facilities service operations

The preferred candidate will have a relevant FM and health & safety qualification as well as experience in healthcare/PFI management.


  • Experience of managing contracts of a value circa £2m-£5m
  • Communicator with the ability to build and foster relationships at a senior level with the immediate client, SPV, SPV client, team and support functions
  • Able to effectively manage the suppliers and sub contractors across the portfolio
  • Understanding the contractual requirements of a complex PFI with a proven track record of understanding and working within the PFI environment
  • Able to review data and communicate data requirements, to successfully manage performance and drive improvement into the contract
  • Be able to work with and direct as needed the Regional Operational managers to meet contractual operational performance.
  • Be familiar with the contract models proposed, able to nurture the relationship whilst maintaining SLA performance
  • Technical background, or at the very least a broad understanding of the technical side of the contracts

Key responsibilities and accountabilities:

  • Lead and develop the team
  • Manage & monitor the delivery of Hard & Soft Services such that all aspects of service comply with the Service Level Agreements and Project Agreement
  • Manage sub contractors effectively
  • Budget & Financial Performance
  • Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business.
  • Maintain regular contact through formalised meetings with the client and all other stakeholders and deal with any issues efficiently and in a professional manner.
  • Ensure CAFM systems are in place robust and up to date and effectively monitored
  • Actively manage supply chain
  • Proactively manage all areas relating to Health & Safety in the role of "Duty Holder" including compliance with all legislation, client and company policies
  • Oversee the management of all things relating to HR including payroll, recruitment, selection & induction of new employees, maintenance of the ongoing training plan & matrix, disciplinary & grievance procedures, personal development reviews (PDR), absent management and completion of monthly reports and statistics liaising with the Regional HR Advisor and in line with Policies
  • Manage and maintain all Assets including all plant, machinery & equipment. Management of the Life Cycle Plan for Mechanical & Engineering & Fabric within the buildings
  • Completion of monthly operational & financial performance reports and periodic audits
  • Promoting and developing the Values and culture - . Integrity & Respect, Safety Security & Service Excellence, Innovation & Team Work

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