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Deputy Soft Services Manager

  • Location: Oxford
  • Salary: £35k - 40k per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Facilities Management
  • Contact: Adam Smith
  • Contact Email:
  • Contact Phone: 0113 242 0303
  • Expiry Date: 29 July 2022
  • Job Ref: 397467ASH

We are currently working with a leading facilities service provider to recruit a Deputy Soft Services/Soft FM Manager to assist with the management of the cleaning, portering and catering teams within a large healthcare site in the Oxford area

Main responsibilities:

  • Manage daily, weekly, monthly routines to review and action service failure points or opportunities for improvement.
  • Provide management and direction to the Soft FM team by promoting best business practices
  • Ensure actions are followed up, processes followed and standards upheld
  • Attend all contractually agreed and performance enhancing meetings for the role
  • Review stock levels for all Soft FM functions. Implement processes to reduce inventory but ensure no Service failure points can occur
  • Measure and review performance of catering sub-contractor
  • Conduct sub-contractor contractual reviews to improve value / performance
  • Conduct safety & performance walks to assess performance 

Key requirements:

  • Experience as a Soft FM at senior level (preferably within a similar environment)
  • Ideally experienced in overseeing teams of domestic cleaners, porters and supervisors within a healthcare setting
  • A thorough knowledge of HACCP, National Cleaning Standards, and BICS regulations.
  • Excellent communication skills.
  • Proven background within the delivery of soft facilities services on a large client
  • Ability to communicate at all levels in an appropriate manner
  • Proven skills in building strong relationships with customers and managing their expectations