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Customer service agent

  • Location: England
  • Salary: £18.95 - 18.95 per hour
  • Job Type:Contract

Posted 7 months ago

  • Sector: Civil Engineering
  • Contact: Eve Dyer
  • Contact Email:
  • Contact Phone: 0121 200 5520
  • Expiry Date: 06 December 2023
  • Job Ref: 405019EDR

Customer service agent
Location: BS48 - needs to drive
Rate:£18. 95 via umbrella
41 hours a week
Hours: Between 07:00 – 17:30, Monday – Friday (with some flexibility) and occasional Saturday work.

Role Responsibility
Reporting directly to Customer Service Supervisor, you will be responsible for:
• The receipt of customer orders and accurate input of orders into our system
• Monitoring the progress of quoted works
• Working closely with the Fleet and Capacity planners to ensure customers are kept informed at all times allowing us to plan our fleet to meet relevant commercial demands
• E-mail orders and liaise with other team members regarding customer orders
• Adhere to site Health and Safety policy and procedures at all times

The Ideal Candidate
The ideal candidate should be able to demonstrate previous work experience in a customer service role gained within a fast-paced environment.
Specific requirements:
• Customer Interface skills, dealing with stakeholders of varying seniority levels both internally and externally
• An excellent telephone manner
• Computer skills, answering emails, (Microsoft Office, Word, Excel)
• Good accuracy skills
• Effective communication skills both oral and written
• Ability to work under pressure
• Team player