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Customer Service Advisor

  • Location: Birmingham
  • Salary: £12.56 - 13.50 per hour
  • Job Type:Contract

Posted 26 days ago

  • Sector: Construction
  • Contact: Sylwia Stypa
  • Contact Email:
  • Contact Phone: 0113 824 5880
  • Expiry Date: 28 February 2024
  • Job Ref: 405996SST

Customer Service Advisor
Temporary to Permanent

Our client is looking for a Customer Service Advisor to join their team in the Birmingham office.
The client is one of the leading construction and infrastructure companies in the industry.
As a Customer Service Advisor, you will be responsible for handling enquiries and complaints, which consist of writing out to members of the public, residents, MP's, and Councillors.
• Previous experience in letter writing and complaint handling is highly advantageous
• Strong literacy and writing skills
• Strong organisational and communication skills
• Ability to multitask and manage time effectively
• Proficient in using computer systems and databases

Location: Birmingham
Days of Work: Monday to Friday
Hours of Work: 7am - 3:30pm or 8am - 4:30pm (40 hours per week)
Hybrid: 3 days working from home, 2 days working in the office
Duration- 3-4 months (temp to perm)

Please note that this is not a telephony role, and the candidate will have two weeks of training, which will be held in the office.

Salary and benefits:
• £12.56–£13.50 per hour (depending on experience) Umbrella or PAYE pay only
• Overtime is available once the person has passed accreditation (which can take anything from 6 to 8 weeks).
• Potential for skill development and growth within the company

To hear more about this role, please apply via the link or contact Sylwia Stypa by sending your up-to-date CV to, or call at 0113 242 0303.