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Customer Care Technician

  • Location: Wolverhampton
  • Salary: £40k per year + Van & Bonus
  • Job Type:Permanent

Posted about 1 year ago

  • Sector: Residential
  • Contact: Paul Wilkinson
  • Contact Email:
  • Contact Phone: 0161 832 7577
  • Expiry Date: 20 June 2023
  • Job Ref: 402358PWI

My client is looking to appoint a Customer Service Technician to join their team in their North West Midlands region.

As a Customer Service Technician, you will be responsible for providing an exceptional customer care service to all customers maintaining the clients 5* builder status.  You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with putting together a programme of works for subcontractors and be on hand to offer technical advice.

Key Responsibilities

  • Carry out multi-trade remedial work to quality standards
  • Undertake vehicle and equipment inspections on a regular basis
  • Ensure all areas of traffic, or areas at risk are covered and/or protected from any damage from remedial activities
  • Maintain in good order the company vehicle assigned and be mindful of the responsibilities of the road worthiness of same
  • Ensures that purchaser’s acceptance sheets are signed by purchaser as proof of completion that the work is finished to a quality standard
  • Assist the Quality Inspectors with back checks when necessary
  • Carry out all duties in accordance with the clients internal code of conduct
  • Escalate any issues or risks to the appropriate person through the CM system
  • Familiarise and hold a good understanding of required policies and procedure
  • Plan the allocation of own work to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met

Experience and qualifications

  • Pro-active approach with the ability to work independently and as part of a team
  • Good practical experience within all aspects of the building industry
  • Basic knowledge of carpentry/bricklaying and plastering/drylining and all finishing trades
  • Flexible (if necessary work overtime/weekends/emergency call outs)
  • IT Literate
  • Excellent written and verbal communication skills – engaging with customers, suppliers, partners
  • Resilient personality and able to maintain a professions image
  • Ability to organise and prioritise effectively
  • Current driving licence
  • Experience working as a multi-trade maintenance operative in a customer facing environment is desirable but not essential

Salary and Package

  • Competitive basic salary and annual bonus
  • Company van
  • 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
  • Private Healthcare
  • Company contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Sharesave scheme
  • Cycle to work scheme – up to £3000
  • Support with a professional membership
  • Denplan, GymFlex and many more…

This is a superb opportunity to join an established but growing business working with opportunity for career progression. For more information on this role please contact Paul Wilkinson on the number supplied or via email on