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Customer Care Coordinator

  • Location: Leeds
  • Salary: £25k - 27k per year + Bonus, pension
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Residential
  • Contact: Paul Wilkinson
  • Contact Email:
  • Contact Phone: 0161 832 7577
  • Expiry Date: 28 July 2022
  • Job Ref: 397452PWI

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a 5-star housebuilder with an excellent reputation in the market and big plans for expansion in the next 12-18 months.

Principal accountabilities of the Customer Care Coordinator role include:

  • Ensure all calls received into the department are managed appropriately and issues are logged.
  • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
  • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
  • Maintain the relevant Customer Care log/monitor.
  • Check invoices and forward for payment.
  • Liaise with the Buying department to order materials as and when required.
  • Ensure defects are reported to sub-contractors on a regular basis.
  • Arrange completion of end of defect works for Housing Associations.
  • Liaise with Site Teams to ensure remedial works are completed within timescales.
  • Liaise with Sales Teams to ensure customer queries are answered.
  • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

  • Experience of working as an Administrator in a fast paced environment.
  • Experience of working within the construction or house building sector is desirable.
  • Qualifications and Training
  • GCSE Maths and English – Grade 4+ (or equivalent)
  • Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
  • Ability to liaise with internal and external personnel
  • Good administration skills with the ability to coordinate numerous issues during the working day
  • Able to work to deadlines in a fast paced environment
  • Ability to work on own initiative
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
  • Committed to diversity and inclusion
  • Willing to be flexible in respect to day to day duties and hours worked
  • Ability to travel to all development sites, including the divisional office
  • This role requires occasional Saturday working from 09:00am - 13:00pm

Package details

  • Competitive salary
  • Competitive bonus scheme
  • 25 days holiday, plus bank holidays
  • Contributory pension scheme
  • Life assurance

For more information on this role please contact Paul Wilkinson on the number supplied or via email on