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Administrative Assistant/Facilities Helpdesk

  • Location: Leeds
  • Salary: £15 per hour
  • Job Type:Contract

Posted 3 months ago

We are looking for 2 temporary Administration Assistants/Facilities Helpdesk to join our client team in their Leeds office. Our client is a leading contractor operating within the construction industry.
It is a temporary 8-week contract role with the possibility to change into permanent role, predominantly working on inbound calls within a fast-paced environment.
This role requires maintaining the facilities case management system and allocating work to the necessary teams as well as support with general administrative tasks.
The candidate will need to have excellent prioritisation and planning skills as well as the ability to
communicate to various stakeholders across the business.

• Answer, screen and transfer inbound phone calls emails, portal requests, to our helped desk
• Distribute tasks from the help desk to the relevant facilities team
• Close tasks down after completion by the facilities team
• General clerical duties including photocopying and mailing
• Maintain electronic and hard copy filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Schedule and coordinate appointments and travel arrangements for facilities move teams

Qualities & skills required
• Previous administration and helpdesk experience desirable
• A standard level of education with GCE/CSE/GCSE or equivalent qualification
• Excellent PC skills (MS Word, Outlook, Excel)
• Customer-focused with a professional phone manner and ability to communicate with clarity
• Able to demonstrate ability to undertake the above responsibilities
• Excellent planning and organisational skills with experience of working under pressure
• Confident in a client-facing environment, with good presentational skills
• Excellent relationship development skills at all levels both internally and externally
• Excellent written and spoken English
• Resilient to cope with conflicting demands, able to prioritise duties and work effectively
under pressure while remaining calm and professional at all times
• Able to manage sensitive and sometimes confidential information

This description reflects the core activities of the role but is not intended to be all-inclusive and
other duties within the group/department may be required in addition to changes in the emphasis
of duties as required from time to time.

Start Date:
• asap
• £15/h Umbrella payment
• Leeds, LS11
If you are interested or know someone who might please send your up-to-date CV to and I will call you back.