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Workflow Operator

  • Salary: £9.75 per annum + Perm opportunity
  • Location: Birmingham, West Midlands
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH373202_1509021595

Job description

Experienced in data inputting and of Helpdesk working, the Workflow Operator would be required to demonstrate excellent communication techniques, confidence and patience. The candidate will be processing requests from key customers and carrying out general Helpdesk duties. The main objective is to log calls, assigning calls to directly employed labour and sub-contractors, chasing completion details of jobs and focussing operational service teams on response to customer calls. The Candidate will also be responsible for Planning both PPM and Reactive work.

Input & prioritisation of Service Requests from Users via verbal and electronic methods

Dispatching of Reactive Work Orders

Closing down of Reactive Work Orders

Preparation and issue of Planned Maintenance Work Orders

Closing down of Planned Maintenance Work Orders

Assist in the maintenance of Workflow records & filing system

Assign work, monitor and flow up Subcontractor Works

To input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.

Purchase Requisition and Ordering processing for materials and Subcontractors

Control & monitor flow of all job requests

Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.

To act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.

To provide cover for colleagues during sickness, annual leave etc.

To attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out.

Familiarisation of the Operation and Site

To undertake special project work as and when require.

To participate in the ENGIE 1:1 appraisal process.

Excellent communication skills

Skilled in Help Desk call processing

An effective communicator both written & oral

To plan, prioritise and allocate work

Self-disciplined and able to work on own initiative

Flexible and adaptable approach to work

Preferably Maximo trained, however job specific training can be provided


Current Workflow & Administration Manager has moved to another contract.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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