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Technical Support Manager - IP / VOIP

  • Salary: £30000 - £40000 per annum
  • Location: Hampshire
  • Job type: Permanent
  • Sector: Information Technology
  • Job reference: BBBH372698_1509722288

Job description

3rd Level / Third Level / 3rd Line Infrastructure Support Manager - IP / VOIP. Hampshire. Easily reached from Portsmouth / Southampton / Winchester. Salary £35000 - £40000 and benefits.

We have a great opportunity for a Infrastructure Support Manager with 3rd level / third level 3rd Line support skills. You will have the chance to work with a rapidly expanding IT Manged Services organisation who have clients nationwide. To be considered for this role you will have the following background;

Technical

  • Strong knowledge of IP routing
  • Knowledge of Windows and Linux Operating Systems (RedHat / CentOS)
  • Networking experience including; DNS, LAN/WAN, VLAN, VPNs, WLAN
  • Experience with virtualisation
  • Previous Helpdesk/Support experience
  • IP Telephony / VOIP experience

Competencies

  • Strong analytical skills and ability to troubleshoot complex issues
  • Ability to communicate effectively with both technical and non-technical teams
  • Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Experience working on medium-large projects and delivering against timelines.
  • Must be self-managed and a self-starter with a positive attitude.
  • Excellent written and verbal communications capable of delivering at a senior level.
  • Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various management and end user population.

Preferred but not required:

  • Cisco Experience would be extremely beneficial (CCNA/CCNP)
  • Certifications in Networking such as Network+ or IT security such as Security+ etc. would be advantageous
  • Knowledge/experience with MySQL

This is a great opportunity to work for an organisation where your efforts are appreciated, and you are not a cog on a wheel.

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