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Head of Soft Services - Healthcare FM

  • Location: Oxford
  • Salary: £55k - 62k per year + car + package
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Facilities Management
  • Contact: Adam Smith
  • Contact Email:
  • Contact Phone: 0113 242 0303
  • Expiry Date: 13 July 2022
  • Job Ref: 395240ASH

We are currently working with a leading Facilities Service Provider to recruit a Head of Soft Services, to oversee the catering, cleaning and portering services at a large healthcare site in the Oxford region

The role:

▪  Manage, co-ordinate and lead the cleaning, catering, and portering teams optimising the use of internal and external resources, exercising budgetary control to achieve performance, quality service and the strategic objectives of the business.

▪  The development, implementation and monitoring of service level agreements and key performance indicators in line with the contractual requirements and Healthcare Clean Standards. Including customer satisfaction and use of benchmarking to measure productivity to enable continuous improvement. 

▪  Ensure appropriate levels of employee retention through effective leadership, motivation and development of a talent pipeline through effective Personal Development Reviews.

▪  Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness and COSHH. This will include your awareness of any specific hazards in your work place and training of staff

▪  To provide timely reporting and trend analysis across the Soft FM business functions

▪  To maintain positive Client relationships with all business partners, engineering and support teams and to own the client relationship.

▪  To ensure that the Soft Services team are aware of and undertake their  tasks/responsibilities and are provided with the appropriate tools and other facilities to  enable them to undertake their duties 

Required Experience:   

▪  Excellent leadership, interpersonal and customer service skills

▪  In-depth knowledge of Healthcare best practice and service delivery standards 

▪  Soft Services Facilities Management experience within the PFI and Healthcare sector

▪  Ability to work to deadlines and effectively manage conflicting deadlines

▪  Proven strategic thinker with ability to facilitate change