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Soft Services/Cleaning & Catering Manager

  • Salary: £33000 - £39000 per annum + + benefits
  • Location: Oxford, Oxfordshire
  • Job type: Permanent
  • Sector: Building Services, Construction , Facilities Management
  • Job reference: BBBH381344

Job description

We are currently working with a leading Facilities Service provider to recruit a Soft Services Manager to oversee all the cleaning & catering activities in a large Healthcare environment in Oxford

Summary of Role:

To assist the General Manager in taking full responsibility for the delivery of Housekeeping services. The Housekeeping Manager must possess good communication skills and the ability to manage and organize their team as well as ensuring that good customer relationships are maintained. You will be expected to have an excellent working knowledge of the contract and the relevant KPI's applicable to the service lines for which you are responsible.

The team will need to be developed and supported and it will be expected that through in depth training, an improved staff utilization will be achieved. With the support of the Head of Soft Services you will ensure that clear and concise operating procedures are in place to cover all activities.

Key Responsibilities/Accountabilities

 To develop, improve and maintain an exceptionally strong working relationship with client contacts, subcontractors, suppliers and staff

 To manage and allocate resources to meet daily delivery schedules and business requirements for these services within the prescribed budget

 To work closely with the client, offering and sharing advice & knowledge, taking a joined up approach in relation to FM service delivery

 To lead and develop a multi skilled team to meet both the client and operational demands.

 To ensure that robust procedures and processes are in place and adhered to in order to maintain staffing levels appropriate to contractual requirements.

 To assist the Head of Soft Services in managing the departmental budget

 To assist the Head of Soft Services in the collating of monthly and annual reports for ultimate submission to the client outlining; activities, achievements and general operational performance for the reporting period

 To comply with the requirements of the Health & Safety at work act

 To comply with all Trust policies and process as required

 To assist with the mobilisation of new services

 Any other duties as reasonably requested.

 To coach and develop the housekeeping team of days and night supervisors (direct reports)

 To coordinate the services of sub-contractors, and to monitor the service delivery and effectiveness.

Candidate requirements:

 Able to develop a quick and in-depth understanding of the contract requirements and obligations relating to the relevant service lines

 The ability to allocate & monitor workloads according to the contract demands

 Experience of managing large cleaning & soft services operations in a similar environment

 Good people management skills and experience in managing a team

 Excellent IT skills and a working knowledge of corporate system

 Ideally a minimum of 5 years' experience of leading and developing a team



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