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Soft Services Supervisor - Healthcare

  • Location: Oxford
  • Salary: £120 - 200 per day per day
  • Job Type:Permanent

Posted 17 days ago

  • Sector: Facilities Management
  • Contact: Adam Smith
  • Contact Email:
  • Contact Phone: 0113 242 0303
  • Expiry Date: 24 February 2022
  • Job Ref: 395240ASH

We are currently working with a leading Facilities Service Provider to recruit a Soft Services Supervisor on an initial interim basis to oversee the catering and portering services at a large healthcare site in the Oxford region

Hours 40 per week, Monday to Friday nut the site is a 24/7 operation and there may be a need to meet with staff or carry out inspections outside these working hours

The role:

▪ Manage, co-ordinate and lead the cleaning, catering, and portering teams optimising the use of internal and external resources, exercising budgetary control to achieve performance, quality service and the strategic objectives of the business.

▪ The development, implementation and monitoring of service level agreements and key performance indicators in line with the contractual requirements and Healthcare Clean Standards. Including customer satisfaction and use of benchmarking to measure productivity to enable continuous improvement.

▪ Ensure appropriate levels of employee retention through effective leadership, motivation and development of a talent pipeline through effective Personal Development Reviews.

▪ Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness and COSHH. This will include your awareness of any specific hazards in your work place and training of staff.

▪ To provide timely reporting and trend analysis across the Soft FM business functions.

▪ To maintain positive Client relationships with all business partners, engineering and support teams and to own the client relationship.

▪ To ensure that the Soft Services team are aware of and undertake their tasks/responsibilities and are provided with the appropriate tools and other facilities to enable them to undertake their duties


Required Experience:   

Prior NHS experience is essential as the candidate will need to be familiar with NHS Cleaning Standards.   Staff are managed in line with NHS policies and procedures.

Management/Leadership experience as it is a challenging diverse staff base.

Experience in FM and PFI required, it is a client facing role, good communication skills.

Skills (ideally)

Level 3 FM


Infection prevention and control

BICS assessor