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Service Delivery Manager - PFI Facilities

  • Salary: £45000 - £55000.00 per annum + + benefits
  • Location: London
  • Job type: Permanent
  • Sector: Building Services, Construction , Facilities Management
  • Job reference: BBBH380717

Job description

We are currently working with a leading Facilities Service provider, to recruit a Service Delivery Manager to act as an Assistant Contracts Lead on a PFI education portfolio in the London/East London area

Job Outline:

Responsible for operational delivery of hard FM services to school sites within the London area and ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures such that all company employees, contractors and visitors comply with all relevant Health and Safety legislation and site policies and procedures.

Support the Contract Manager in the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract remains within the operational profit and loss (P & L) budget and the financial targets within the company business plan are achieved or exceeded.

Responsbilities wil include:

  • Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance and processes management
  • Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Contract Manager where required.
  • To be aware of and proactively manage compliance with all legislation, client and company policies in force at any given time.
  • Monitoring and control of all PPM & reactive tasks to ensure completion within SLA and minimise deductions.
  • Rebuilding and management and monitoring of the Hard Service Supply Chain, incl working with Central procurement.
  • Support the recruitment, induction and employment of engineering operatives
  • Support the on-going training programme to provide all technical and safety training as and when required for all colleagues.
  • Contribute to the review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process.
  • Support the Contract Manager in all employee relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences.

Requirements:

  • OND / HNC/HND in a relevant electrical / mechanical engineering subject.
  • BIFM Level 3-4
  • ILM - Level 2-3
  • IOSH Managing Safely
  • Record in Hard Services Contract management showing consistency and progression with appropriate levels of experience and responsibility with 5+ years experience in a similar role or environment.
  • ACOP L8 Awareness
  • Fire Risk Assessment Awareness
  • Thorough understanding of Hard Services facilities management methods, systems and safety requirements.
  • Strong team player with an understanding of and willingness to embrace cultural diversity.
  • Direct management of a multi-disciplinary workforce
  • Experience of identifying and implementing innovative cost effective solutions to operational problems.
  • Effective financial management skills.
  • Have an understanding of current Health & Safety and FM related legislation and compliance.
  • Technical and professional knowledge acquired through further / vocational training and CPD.
  • Evidence of continual professional development.
  • Understanding of client operational environment
  • Excellent financial knowledge including forecasting and managing budgets
  • Experience of developing colleagues
  • Good knowledge of engineering services and building fabric maintenance requirements.
  • Knowledge and experience of PFI contracts and performance risk management.

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