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Service Delivery Manager

  • Salary: Up to £0.00 per annum
  • Location: Madrid
  • Job type: Permanent
  • Sector: Information Technology
  • Job reference: BBBH381087

Job description

Role: Service Delivery Manager

6 months contract

Buy Rate: 339 Euros/day

Onsite (Madrid-Spain)

Recommended Profile / Skills

* Demonstrated experience with proven track record of working in IT infra service for more than 12 years with Global organisations, preferably 2-3 years with Pharma companies.

* Experience in infrastructure supporting services on a global environment. Experience with customer having business across continents and managed IT infra for global sites

* Strong understanding of End User Technologies preferably at Client lifecycle Management

* Demonstrated willingness to cross train and to learn additional expertise related to operational activities

* Multicultural and international

Responsibilities Includes:

* Analyses and reviews Service Performance against this SLA.

* Organizes and maintains regular Service Level reviews with the Customer's service manager:

* Review of outstanding actions from previous Reviews; Current performance;

* Review of Service Levels and targets (where necessary);

* Take Appropriate actions required to maintain or improve Service Levels

* Ensures that risks are identified, and mitigation plans are put in place.

* Acts as coordination point for any temporary changes to Service Levels required

* Ensures that changes are assessed for their impact on service levels.

* Participates in steering committee reviews and service governance meetings.

* Ensures that staffing, technology and skill levels are adequate to achieve contract objectives.

* Fosters a healthy working relationship between Customer and our team.

* Ensures that all delivery teams are following the processes defined by customer according to ITIL methodology.

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