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Senior Support Engineer

  • Salary: Up to £0.00 per annum
  • Location: Winchester, Hampshire
  • Job type: Permanent
  • Sector: Information Technology
  • Job reference: BBBH379610_1533131353

Job description

UK government SC (Security clearance) or DV clearance- Already certified profiles only

Exact Joining location: Winchester ,Hampshire

Project Start Date:? 06th Aug

Project Duration: 3+2 Years

Buy Rate : 350 to 370Gb Max

No.of open positons:3 one for each role.

FTE Salary:-50-55 K GBP P.A

  • Resolve the Incidents raised as per the defined standards of time, cost and quality for increased customer satisfaction.
  • Perform production activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
  • Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
  • Manage smooth coordination between offshore and onshore teams to provide efficient and timely resolution of the Incidents.
  • Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time.
  • Analyse all business processes and ensure compliance to all controlled processes according to business requirement.
  • Provide daily support (24x7x365) with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Coordinate with SI Delivery team to successfully deploy software releases in both User Acceptance Testing and Production environments
  • Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
  • Develop and maintain professional relationships with all online business teams and provide support to web store.
  • Monitor all alerts and escalate all issues for all procedures and systems.
  • Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist in efficient resolution of all production processes.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.

ROLE COMPETENCIES

Mandatory Skills:

  • Java/J2EE
  • Jboss
  • Concurrency
  • Splunk
  • Postgresql
  • Active MQ
  • Remedy ITSM Tool
  • JIRA
  • Smart Meter Knowledge

Good to Have:

  • ITIL Certification
  • Apache Camel
  • Sonar
  • Maven
  • AWS
  • Webservices
  • DevOps
  • Open Shift
  • Understanding of Wireless communication related protocol HAN WAN (eg. Zigbee)
  • Knowledge of Java API's(HTTP, TLS)
  • Experience in HOTs process in taking over support for new releases.

KEY RELATIONSHIPS

  • Reporting to Service Manger
  • Interface with Key stakeholders of other streams (i.e.CHM, BSS, OSS, RNI, SI Delivery, Security, Service Design)
  • Provide advice and support to workstreams Project Managers (i.e. CHM, BSS, OSS, RNI, SI Delivery, Security, Service Design)

JOB SKILLS, QUALIFICATIONS & EXPERIENCE

  • Strong experience in production support environments and able to multi task in a pressured scenario and communicate effectively.
  • Strong technical experience in Java/ Redhat Jboss, Apache Camel, Sonar, Maven and Bamboo with strong knowledge of Web based development namely Web Services, Web Interfaces and WebAPIs.
  • Troubleshoot and resolve issues reported
  • To document all defined processes and methods of ticket resolution for effective KeDB processes.
  • Able to delivery minor enhancements and changes
  • Well experiences in HOTs process to take handover of project to support.
  • Experience in ITIL processes towards Release and deployments, CCB and operations support.
  • Extensive hands on experience on applications dealing with high volume data.
  • Excellent debugging skills and log analysis skill to provide quick solution over existing application.
  • Able to maintain SLA driven approach for support and incident management.
  • Should ready to learn/adapt existing process and propose best process to improve.
  • Working knowledge of Agile methodology.
  • Effective and proactive communication with stakeholders
  • Metrics driven reporting and governance.
  • Develops and promote development best practices and standards.
  • Adhere to the set up latest or project defined development methodology. Like TDD.
  • Strong and innovative approach to problem solving and finding solutions
  • Excellent communicator (written and verbal, formal and informal)
  • Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
  • Ability to multi-task and work independently with minimal supervision

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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