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Senior Receptionist

  • Salary: Up to £21000.00 per annum
  • Location: Medway, Kent
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH381848

Job description

I am currently recruiting a Senior Receptionist for my client in Kent.

The Senior Receptionist role is an important service that supports the Centre Management function and provides an efficient and effective front of house service supporting patients, staff and visitors to the site.

To work in harmony and collaboration as part of a team providing a high-quality reception service to help ensure the safe and efficient running of the site. Working closely with tenants and patients to ensure excellent customer service, patient satisfaction and effective working relationships.

The particular duties of the post will depend on the site at which you are employed and will include, but are not limited, to the following:-

Reception Staff

  • Line management of the reception team, providing support, information and knowledge to enable them to successfully deliver the daily operational tasks of the reception service.
  • Supervise, plan and allocate work to the reception team.
  • Complete any data submissions or paperwork associated with the role, including but not limited to: timesheets verification, absence records, annual leave information.
  • Undertake the rostering of staff and ensure all absences are appropriately covered in line with service delivery needs and performance expectations.
  • Responsible for staff performance, undertake their appraisal and monitor personal development, undertake staff one-to-one meetings and quarterly reviews in accordance with policies and procedures.
  • Induct and where appropriate, train, new employees or less experienced staff in accordance with the training requirements, ensuring all staff are competent and confident in their duties.
  • Field any enquiries and complaints from staff, visitors or external parties accordingly, ensuring all enquiries are passed on to the appropriate Manager for a timely response.
  • Maintain accurate contact records for key personnel, tenants and emergency contacts.

Essential:

  • Good level of general education
  • English and Maths GCSE or equivalent Grade C or above
  • Intermediate IT skills including Microsoft packages
  • Previous staff management experience
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
  • Knowledge of general administration procedures
  • Operate a switchboard/handle client calls
  • General knowledge of the principles of a room booking system
  • Evidence of working in a customer focused environment
  • Ability to work as part of a team and capable of working unsupervised
  • Good written and verbal skills
  • Good organisational skills
  • Ability to complete and maintain simple records
  • Friendly and approachable manner

If you are interested please send your CV in the first instance.

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