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Senior Customer Service Assistant

  • Salary: Up to £11.06 per hour
  • Location: Horsham, West Sussex
  • Job type: Contract
  • Sector: All
  • Job reference: 385630TMY

Job description

We are currently working with one of our major clients to recruit for a senior cusotmer services assistant for one of their sites in Horsham.

To join the team all you need is the right attitude to service excellence, good communication skills, be self-motivated with a great personality. The ability to work as part of a team is essential, as is the requirement to be flexible to support other customer service teams.

Empowered to take ownership of any task and can create an environment where you work to inspire customer loyalty and significantly enhance the overall Trend Advance customer experience. It is essential you proactively anticipate customer needs and expectations whilst maintaining a high level of professionalism with customers.

* Qualifying, validating and processing of our customer orders; including Project Orders, Contract Orders and Parts and Labour Orders.
* Manage subsequent invoicing alongside, appropriate credit & debt management.
* Manage & schedule contracted or call out inclusive customer request for a fault call engineer attendance, through to completion and invoicing.
* Provide customers with timely reports and quotations, along with follow up of purchase orders.
* Management of monthly purchase receipts processing including reports/database management
* Updating customer information in the customer service database during and after each call.
* Supporting other parts of the business to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation.
* Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers

Systems: Salesforce & SAP

Pay rate: £11.06 per hour, after 12 weeks successful completion rate increased to £11.27 per hour.

This will be cover for Maternity/Paternity Leave

Working hours: Monday to Friday 8.30am - 5.00pm

Anderselite Ltd operates as both an Employment Agency and Employment Business.

Our non-discrimination policy can be viewed on our website at

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