Are you passionate about providing excellent customer care? Do you have strong communication skills and can effectively liaise with customers and internal departments? Anderselite have an exclusive role with a leading main contractor in the residential sector.

Our client has asked us to recruit a Resident Liaison Officer on a contract basis. This will be based in North West London and will be for a period of 6 to 12 months. The scope of works will focus on both Internal and External works, as well as Windows, Kitchen and Bathroom replacements.

Duties include:

• Develops strong & effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
• Communicates and/or visits each resident prior to work commencing to introduce the company brand and communicate the scope of works.
• Establishes resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
• Ability to adapt style and communication as and when required.
• Works alongside site team to implement effective practices.
• Carries out property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property.
• Creates and maintains property files.
• Liaises with site management staff to enable the flow of information between all parties.
• Initiate ID system on site for all operatives and staff.
• Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, gains feedback and discusses any other locally significant issues.
• Arranges appointment for surveys and works.
• Ensures all RLO procedures and paperwork is administered in line with Quinn policies and procedures.
• Manages complaints in line with our complaint’s procedure.
• Participates in Project Management meetings as required.
• Works with the Community Investment Officer/Social Value teams to deliver initiatives to the residents.
• Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager.
• Along with SHEQ advisors, community investment officers, conduct presentations in local schools and youth projects.
• Ensures the ‘Key Safe’ procedure is adhered to in line with company policy.
• Arranges satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service.
• Seeks continuous improvement in resident liaison procedures.

The successful candidate will have:

• Minimum of 1 years’ experience as Resident Liaison Officer.
• Good written and spoken English, with ability to communication effectively.
• Passion for customer service and solution orientated.
• Strong computer skills, including the use of MS Office is essential.
• Full UK Driving License and Own Car required.

This is a full-time role, working Monday to Friday and will be paid at an hourly rate (Umbrella PAYE).

If you are interested in applying for this role, please contact Sadek directly or click Apply Now and submit your CV.