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Public Liaison Officer

  • Salary: £25000.00 - £36000.00 per annum + Car + Benefits
  • Location: Newport Pagnell, Buckinghamshire
  • Job type: Permanent
  • Sector: Highways & Transport, Civil Engineering/Infrastructure
  • Job reference: BBBH379361_1532335823

Job description

Public Liaison Officer

We are recruiting for a Public Liaison Officer to work on Highways England's flagship Smart Motorways Programme. The project is being delivered via a joint venture. We are improving the 37.9km (23.6 miles) section of the M1 between junctions 13 and 16, which passes through Bedfordshire and Northamptonshire and provides connections to the towns of Bedford, Milton Keynes and Northampton. The project will involve upgrading this section to an All-Lane Running (ALR) smart motorway.

Role Overview:

The team has expanded in recent times and with strong project performance along with successful work winning, we are continuing to build and re-structure the business including operations for Highways England, Local Authorities and Highway Maintenance.

The Public Liaison Officer will be responsible for managing and building relationships with all stakeholders and the community.

Key Accountabilities:

  • Liaising and building relationships with all key stakeholders as well as attending stakeholder forums
  • Operate as the principal contact on site for members of the public and all other interested parties
  • Responsible for effective communication of any disruptions works (i.e. traffic management) that may cause to residents and all other interested parties
  • Production of weekly reports outlining all verbal and written communications to the public/other interested parties
  • Updating project information boards, managing social media and website, and project information centres
  • Production of letters for approval by the Project Manager outlining key information, keeping residents informed of upcoming works
  • Dealing with all enquiries and complaints from the public and stakeholders, maintaining a compliments/complaint register
  • Updating and meeting with Councillors, communicating with local councils to coordinate key dates
  • Communicating with schools, colleges and universities raise the profile of the industry, as well as representing the company at careers fair
  • Provide administration support to the team as required

Experience and Qualifications:

  • Prior experience in a public/community/stakeholder engagement role ideally within the construction industry
  • Excellent communication skills - verbal and written
  • An ability to respond effectively to enquiries and complaints
  • Able to work autonomously with limited supervision as well as being able to be a team player
  • An approachable manner with effective communication skills
  • A positive approach with confidence to communicate and build relationships with a wide variety of people
  • Ability to organise and prioritise work accordingly
  • Full UK driving license

In Return:

We offer an opportunity to work on some of the UKs most exciting construction projects, in a fast-paced environment where each day brings new challenges. We also offer a competitive salary and benefits package and we will always consider flexible working hours and arrangements.

What to do now:

Please contact Matt Purkis at AndersElite with your salary expectations and up to date CV on

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