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Planner/Customer Care/Senior

  • Salary: £21000.00 - £25000.00 per annum
  • Location: Leeds, West Yorkshire
  • Job type: Permanent
  • Sector: Construction
  • Job reference: 387281MLT

Job description

Urgently looking for planners & senior planners for a construction company in Leeds, arranging engineers & tradesmen to do construction & repair works on customers properties

The role of Planner processes, appoints and administers the scheduling of the works ordering process utilising the Business Management System Castleton Response, to the employees ensuring effective and efficient delivery to contract delivery timescales.

* Appointing works to the appropriate operative with the correct skills, qualifications, van stock, plant, tools and equipment to effectively complete the works order right first time.
* Scheduling customer appointments through Castleton Maintain.
* Review and management of the Interactive Works Planner.
* Working in collaboration with the Operations Supervisors/Managers to effectively deploy and manage directly employed resources.
* Processing of certification and test certification.
* Updating information and data in connection with the order status.
* Processing variations
* Arranging follow on appointments
* Invoice administration
* Liaising with client counterparts
* Material co-ordination

* Experience of Business Management IT Systems.
* Experience of scheduling and planning resources to complete tasks within timescales.
* Customer Care skills
* Professional and calm telephone manner.
* "Can do" "Customer Care" approach.
* Understanding of an appointment process
* Good communicator.
* Previous Administration experience
* Ability to competently operate MS office

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