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P7405 - Customer Service Rep - 00:00 - 08:00

  • Salary: £21000.00 - £23000.00 per annum
  • Location: Hyde, Cheshire
  • Job type: Permanent
  • Sector: Facilities Management
  • Job reference: BBBH375740_1518107004

Job description

Customer Service Representative

Location: Hyde/ Denton

Max Annual Salary: £23,000

Full Time Perm - Shifts

  • 1 - 2 years customer service experience in Helpdesk or Call Centre environment
  • 6 days on 3 days off
  • hours: 00:00 - 08:00

Service Delivery

  • Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.
  • Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard.
  • Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Help Desk and guarantee that resource saving initiatives will be adhered to.
  • Provide assistance to other departments when working at weekends with administration and other work that may be useful.
  • Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information.
  • Ensure that the production of typing, photocopying and faxing is accurately presented in a professional style and is in line with company procedures.

Customer Care / Call Management

  • Having a degree of knowledge and understanding of the business giving the customer confidence that they are dealing with professional representatives of the company who are able to assist with their queries.
  • Proactively using initiative to answer customer faults / queries on the telephone in the first instance to ensure company resources are not wasted on unnecessary service provider visits. Take ownership of problems and ensure they are dealt with to the customer's satisfaction.
  • To be helpful, informative and courteous to all customers, in all situations
  • To be customer focused and possess excellent listening and communication skills.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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