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Oracle Application Support

  • Salary: £25000.00 - £33000.00 per annum
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Job type: Permanent
  • Sector: Information Technology
  • Job reference: BBBH369254_1502384437

Job description

Oracle Application Support - Newcastle. Contract until end of March 2017. Pro rata salary of £33,000.

This Oracle application support role will provide second and third line implementation, maintenance and application and interface support services to ensure the stable operation of the organisation's applications and all of the application interfaces which deliver the end-to-end business process.

Other Oracle application support role responsibilities are:

  • Works closely with service desk team to resolve incidents within SLAs and undertakes problem management
  • Proactively identifies operational problems and contributes to their resolution
  • Provides technical expertise to enable the correct application of operational procedures
  • Contributes to the planning of maintenance and installation work and implements planned updates
  • Plans application support activities
  • Implements, configures, supports applications during the hours required by the Business ensuring application availability, performance, reliability, maintainability, serviceability and capacity are provided in line with agreed service level agreements:
  • Provides 2nd and 3rd line application support resolving all incidents and requests in line with SLA's and under taking problem managing working closely with Service Management and Infrastructure Support
  • Implements service continuity / disaster recovery, capacity management, configuration and asset management, data protection and IT security
  • Ensures all applications adhere to security policies and appropriate escalation processes are in place for all applications
  • Documents all applications and integration components for support purposes in accordance with required standards, methods and procedures and adheres to any applicable configuration management procedures
  • Identifies key issues and risk elements and escalates promptly
  • Supports the planning and delivers patches, maintenance releases and all major product enhancement releases to applications and integration components:
  • Works with internal and external supplier relationships to ensure new fixes and maintenance releases are delivered in a timely fashion


  • Oracle RDBMS and SQL server databases understanding, this is not a DBA role
  • SQL / SQLPlus
  • Development of Reports using Oracle Reports 10.
  • Development of Unix Shell Scripts and using Unix commands.
  • Database and Microsoft Windows task scheduling
  • Demonstrable application development experience.
  • Ability to develop practical solutions to user and system requirements.
  • Good analytical and problem solving skills.
  • Able to manage and prioritise tasks and work schedules.
  • Positive customer service skills and friendly, flexible manner.
  • Ability to advise, guide and communicate technical issues to non technical staff.
  • Communicate effectively both verbally and in writing.
  • Graduate level or equivalent with experience of the application of relevant tools in a multidisciplinary IT department.
  • Evidence of involvement and positive contribution to ICT projects.

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