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Operations Manager

  • Salary: Up to £0.00 per annum
  • Location: London
  • Job type: Permanent
  • Sector: Building Services
  • Job reference: 385521DI1

Job description

My client, an infrastructure asset management partner to clients in public sector are currently looking to recruit an Operations Manager in London.

You will be required to lead and manage the operational performance of the three London PPP's, responsible for compliance with day to day provisions of Project Cos' operational obligations contained within the specific project documentation through:

  • Developing an understating of the Project Documents, including but not limited to the associated Service Provider Agreements.
  • Implementing a robust monitoring system for the Hard FM Provider(s) based on their Agreements.
  • Producing timely and accurate reports as required by the GM.
  • Building and sustaining excellent professional relationships with CHP, CCG's, and tenants.
  • Building and sustaining excellent professional relationships with the Hard FM Service Provider(s).
  • Monitoring and reporting of each Project Cos contractual compliance with the Project Documentation, including the Management Services Agreements, Project Agreements and Lending Agreements in all matters relating to operational delivery.
  • Providing leadership where necessary to the Hard FM Provider.
  • Providing efficient and timely management support to the GM in all aspects of managing projects.

To effectively project manage any capital works for the non-LIFT estate.

To take an active role in Strategic Asset Management work such as through compiling utilisation reports and attending meetings as required.

To lead and support the development of the Assistant Operations Manager(s).


  • Experience working within PFI / PPP projects in a similar environment.
  • Experience working within complex and interrelated contractual arrangements.
  • Experience working within a Hard FM performance regime.
  • Experience implementing, monitoring and updating systems and processes to monitor Hard FM Services to ensure compliance with contractual documents.
  • Experience of working within Quality Assurance Systems.
  • Experience in working with Hard FM CAFM and Helpdesk software packages.


  • A leader, professional in approach, outward looking and confident.
  • Relates easily to staff at all levels and seen as open and approachable.
  • Promotes effective teamwork and shares information widely.
  • Good communicator in all media.
  • Good presentations and interpersonal skills.
  • Resilient & able to work under pressure


  • An HND/C in Building Services or similar level commercial qualification.
  • Hold a professional membership, such as BIFM, APM, RICS or similar.
  • IOSH Managing Safely
  • Completion of formal management and/or project management training.

Please forward a copy of your CV if you would like to be considered.

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