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New Build Customer Care - London

  • Salary: £18000.00 - £22000.00 per annum
  • Location: London
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH370408_1501575911

Job description

The Company

We are looking to urgently recruit experienced New Build Customer Care Advisers to join an award-winning house builder based in London. Various offices across the London region.

This is a full-time role and on a permanent basis.

Main Responsibility

You will be required to be the main point of contact for customers whether via calling, emailing or other correspondence. You will liaise with main contractors to ensure any issues are resolved professionally and effectively in the time frame allocated while co-ordinating the Customer Care Maintenance Manager/Operative diaries.

Job Duties

The following is typical of the duties the post holder will be expected to perform:

  • Customer service
  • Dealing with all customer queries
  • Filing of complaints
  • Ensuring all customer care calls are taken providing a professional and positive manor
  • General administration duties for the Customer Care Manager
  • Logging of invoices
  • Scheduling of maintenance works
  • Build and maintain customer relationships
  • Diagnosing issues and providing solutions

The Person

  • Superb communication skills - both written and verbal
  • Proven history of working in similar Customer Care roles
  • Desirable - new build experience
  • Good IT skills including Excel
  • Ability to work on own initiative

Applying

If the above role is of interest to you, please do not hesitate to apply to this advert attaching your CV. Please note that only successful candidates will be contacted.

Sarah Jones.

Anderselite.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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