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National Operations Manager - FM

  • Salary: £45000 - £55000 per annum + car + package benefits
  • Location: England
  • Job type: Permanent
  • Sector: Building Services, Facilities Management
  • Job reference: BBBH384174

Job description

We are currently recruiting a national Operations Manager for a leading Facilities Services provider, to oversee a portfolio of PFI contracts across the country.

The Role:

The Operations Lead role will require close collaboration with the Business Director, Operations Director, Contract Managers, Administrators and Back Office Support Teams to ensure that all clients receive a professional and reliable service which meets the contractual requirements of the business and exceeds customer expectations Working under direction from the Operations Director, in a progressive, dynamic and flexible way you will manage the service delivery to contractual compliance; best value; operational effectiveness; and to budget for all portfolios.

This role leads the on-site contract management service delivery teams by providing an active and visible presence to ensure the delivery of professional, excellent services to our clients, and developing and maintaining constructive customer relationships.

Key Responsibilities:

  • Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
  • Ensure contractual P&L levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal / external monthly contractual review meetings with the Operations Director & Business Director
  • Ensure contractually agreed KPI's/SLA's are met.
  • Ensure monthly reports are produced on time detailing contractual performance, identifying variations to budgets and measures to deploy to bridge any gap.
  • Attend strategic contractual/operational meetings with the client on a regular basis, or as required.
  • Oversee all equipment is maintained to the highest standard.
  • Oversee successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPI's and SLA's as necessary.
  • Ensure necessary Health and Safety compliance is achieved across the contracts in line with client policy documents, and that all statutory and company reporting procedures are met.
  • Ensure subcontractors perform to the highest levels and that performance reviews are regularly undertaken including regular meetings with sub-contractor managers.
  • Ensure training plans are developed and met for all the site teams.
  • Ensuring extra works are identified, quoted and executed in a timely manner and that required account P&L levels are met.
  • Ensure company processes and systems are deployed and used correctly across all sites.
  • Ensure site teams are effectively managed and be responsible for performance management, recruitment, development and appraisals, succession plans and team welfare
  • Provide leadership and guidance, advice, coaching and direct support to Contract Managers and engineering teams to deliver the highest standard of service; including use of best practice, selection, training, assessment and recognition/reward.
  • Have the ability to present contractual and financial information to the client and SMT via a boardroom presentation format.
  • Ensure staffing levels for all contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
  • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

The candidate:


  • HNC/BTEC/Degree level education is preferred, with good written and spoken English and good mathematical skills

  • Formal qualifications in Mechanical / Electrical engineering, ideally through an indentured apprenticeship.

  • Experience of Contracts Management and managing large large teams across multiple sites
  • Knowledge of mechanical and electrical plant
  • Knowledge of BMS systems
  • HVAC knowledge
  • Strong HSEQ knowledge


  • Knowledge of COSHH, Risk assessments and Water Treatment
  • C&G 17th Edition BSI certificate
  • Knowledge of PFI Contracts
  • Government contract knowledge

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