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Multi trader/Customer Service Technician

  • Location: Warrington
  • Salary: £25k per year
  • Job Type:Permanent

Posted 11 days ago

  • Sector: Residential, Construction
  • Contact: Sylwia Stypa
  • Contact Email: Sylwia.Stypa@Anderselite.com
  • Contact Phone: 0113 242 0303
  • Expiry Date: 13 October 2022
  • Job Ref: 398547SST

My client is looking for a Customer Service Technician/Multi trader to join their team at Warrington office working on various locations. As Customer Service Technician/Multi trader you will provide an exceptional customer care service to their clients in accordance with the guidelines specified within the associated contract conditions and working to maintain company 5* builder status.
You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with programming works for subcontractors and be on hand to offer technical advice.

Experience and qualifications:

• Behave in line with our company values – Integrity, Caring and Quality
• Confident with excellent communication skills
• Organised and self-motivated
• Able to work as part of a small team with established processes and procedures
• The ability to manage difficult customers, understand and explain building related issues
• Ability to update defect management system as required
• Thorough knowledge of current building regulations and standards
• Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential
• Keen eye for detail and final finish
• General carpentry / making good shrinkage / painting and decoration / tiling and grouting essential
• Self-managing and highly motivated individual who is capable of driving improvements in the quality of our product.
• Awareness of Health & Safety


More about the Customer Service Technician role…
• To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
• To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
• To review defects lists and procure any materials required prior to customer appointments
• To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
• To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
• Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
• Maintain accurate records on the Defects Management System
• To organise and prioritise workload
• You need to have valid cscs card
• You need to have previous permanent employment


Salary and benefits:
• £25 000 basic salary plus package

To hear more about this role please apply via the link or contact Sylwia Stypa by sending you up-to-date CV at sylwia.stypa@anderselite.com