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IT Support Technician

  • Salary: £21000.00 per annum + Company benefits
  • Location: Trafford, Greater Manchester
  • Job type: Permanent
  • Sector: Information Technology
  • Job reference: BBBH371461_1501747393

Job description

Working as part of the internal IT department, you will provide IT support in accordance with ITIL best practice.


You will provide an appropriate, but high level of technical expertise in providing user and infrastructure issue diagnosis and support at both 1st and 2nd line.


The Ideal Candidate (experience):


All candidates should have a minimum of 18 months proven recent experience in a similar technical role, along with excellent customer service skills including effective listening, patience, empathy and diplomacy.


Candidates must have experience administering, managing, maintaining and troubleshooting the following technologies:


* Exchange Server (2010/2016)
* Windows Server (2012/2016)
* Windows 7/10
* DHCP
* DNS
* Active Directory
* Group Policy
* Citrix
* SfB
* Office 365
A good and broad understanding of the following is also desirable:
* LAN/WAN Technologies
* Software Asset Management
* Event Management
* Patch Management & security
The Ideal Candidate (qualifications):


ITIL Qualified (minimum)


Responsibilities:


* Technical resolution of incidents at 1st and 2nd line.
* To act as the single point of contact for all IT related service requests.
* Logging calls with 3rd parties and incident management.
* Timely progression of all incidents and requests to ensure SLA's are met.
* Tracking of all incidents and escalation where appropriate and closure of incidents on confirmation from the customer of satisfactory resolution.
* Installation and configuration of IT equipment.
* User account administration.
* PC & Laptop builds.


Personal Qualities:


* Ability to work efficiently and effectively
* Enjoy working in a busy, dynamic environment
* Presentable
* Confident
* Articulate
* Proactive

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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