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IT Service Desk Analyst

  • Salary: £180 - £181 per day
  • Location: Hertfordshire
  • Job type: Contract
  • Sector: Information Technology
  • Job reference: BBBH379457_1532596095

Job description

IT Service Desk Analyst


Anderselite currently have an amazing opportunity for an IT Service Desk Analyst based near Watford, Hertfordshire, on a contract basis.

Working with a well-established main contractor in the construction and infrastructure sectors, this is a short-term contract , due to start at the beginning of August 2018 and last for approximately 4 weeks.

Key Responsibilities:

  • Recommend information for inclusion in the knowledge base.
  • Be able to offer general advice, points of contact and guidance on all available IT services.
  • Maintain and record accurate customer contact details and other relevant documentation.
  • Work with other members of the team on a rota basis to ensure the Service Desk is continually staffed during operational hours.
  • Utilise diagnostic tools, FAQ's and knowledge bases to aid in troubleshooting.
  • Log, track and resolve incoming incidents and service requests from end users via telephone, portal and email.
  • Accurately record all call details onto the IT Service Management tool, making sure all customer details are checked and updated where necessary.
  • Co-ordinate the assignment of 2nd and 3rd line issues to the appropriate team for speedy resolution.

Candidate Specification:

  • Good all-round education including GCSE Maths and English, or equivalent, as a minimum.
  • Strongly self-motivated and able to work with minimum direct supervision.
  • Methodical approach to planning and completing work.
  • Well-developed communication skills.

To be considered for this role, you must have 2 years' experience in an IT service support environment, such as:

  • Microsoft Windows 7 and 10 operating systems.
  • Microsoft Office 2013 / 2016 and other windows-based applications.
  • A wide range of other 'desktop' software.
  • Collaboration systems.
  • Web applications.
  • PC, Laptop and Printer hardware.
  • Active Directory services.

In return, there's a good rate on offer of £180 per day working with this leading contractor.

Please apply with your CV or contact Amy Meredith on 02380 219208 to discuss in more detail.

REF - 379457

Anderselite Ltd operates as both an Employment Agency and Employment Business.

Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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