Job Title: Internal Sales Coordinator
November 2023 -Feb 2024- will most likely be a temp to perm
Postcode: BS48
Needs to drive due to site location
Monday- Friday 8:00-17:00
Rate: £18.00 per hour via umbrella
Functional Area: A&A Commercial

Direct Report: Reports to Internal Sales Supervisor

Purpose of the Role:
The Internal Sales Coordinator is responsible for various tasks related to sales coordination, including raising and pricing quotes, job chasing to order conversion, and resolving queries and complaints. They will manage the pipeline through proactive chasing of work bank, outbound calling, and lead generation. The role focuses on achieving high levels of customer satisfaction and working closely with orders and distribution functions. The Internal Sales Coordinator will also utilize skills and tools provided through Commercial Excellence initiatives.

Key Responsibilities:

Achieve volume and price targets for the designated area of responsibility.
Deliver Value Added Product targets set by BU and Regional management.
Identify and grow cash sales volumes and prices against targets.
Ensure customer satisfaction measures consistently exceed expectations.
Proactively manage the pipeline through contract chasing and lead identification.
Work towards improving OTIFIC (on-time in full invoiced correctly) performance.
Follow internal processes and procedures to ensure Good Practice.
Qualifications and Skills:

The ideal candidate should possess or be willing to develop the following skills and attributes:

Ability to build rapport through thoughtful questioning and active listening to meet and exceed customer demands.
Build relationships and trust by providing solutions to customer challenges through explorative interaction.
Handle situations positively in cases of conflict without compromising company liability.
Proficient use of the phone system, demonstrating a consistent professional style and approach.
Capability to effectively operate relevant IT systems and have a good understanding.
Ability to learn and adapt to new situations and challenges.
Key Stakeholders:

Internal: Wider customer service, internal sales, business administration, C&Q (Credit and Quality), and distribution teams. Collaboration with the external sales team and credit control and central functions as required.
Key Competencies:

Communicates effectively.
Demonstrates resilience.
Manages conflict.
Values differences.
Drives results.
Optimizes work.
Assumes accountability.
Instills trust.
Makes quality decisions.