I am currently recruiting a Helpdesk Manager for my client in South Wales.
Summary of Role:
The position has responsibility for a number of functions within the Project: a client facing 24/7 helpdesk, providing a logging, allocating and completion process, an administration team, and line management of the Data Assistant. The successful applicant will Line Manage the teams to ensure service delivery is to the highest standards and maintained across multiple contracts and clients.
Continually reviewing operating performance to maximum efficiency within these functions.
Additional responsibilities include: Coordinating project communication on behalf of all the Project team, writing minutes of Managements meetings,, ensuring continued compliance with Client and Internal KPI / SLA's, recruitment and selection of new team members, fire warden duties, coordination and final proof read on the Project's monthly report, coordinator for SOMAD and charity work, have strong interpersonal skills including the ability to promote the services delivered to new and existing clients, compiling monthly performance reports.
If you would like to be considered for this role then please forward a copy of your CV in the first instance.
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