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Help Desk Customer Service agent

  • Salary: Up to £20000.00 per annum
  • Location: Denton, Greater Manchester
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH384801

Job description

Job Role: Customer Service Agent - Help Desk

The Help Desk provides a customer focussed environment, ensuring that the best possible service is provided at all times to the customer. Highly supportive of the team around you, you will demonstrate strong team working skills and the ability to work with people at all levels, after initially fielding enquires via the telephone.
Job Role: * Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements. * Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard. * Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Help Desk and guarantee that resource saving initiatives will be adhered to. * Provide assistance to other departments when working at weekends with administration and other work that may be useful. * Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information. * Ensure that the production of typing, photocopying and faxing is accurately presented in a professional style and is in line with company procedures. * Proactively using initiative to answer customer faults / queries on the telephone in the first instance to ensure company resources are not wasted on unnecessary service provider visits. Take ownership of problems and ensure they are dealt with to the customer's satisfaction. * To be helpful, informative and courteous to all customers, in all situations * To be customer focused and possess excellent listening and communication skills.
We are looking for candidates with good experience in a call centre, telephone based role.

For more information please contact Mark Warrington on 0161 8293964.

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