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FM Operations Manager - Soft Services

  • Salary: £60000 - £65000 per annum + package + benefits
  • Location: Manchester, Greater Manchester
  • Job type: Contract
  • Sector: Building Services, Facilities Management
  • Job reference: 388180ASH

Job description

We are currently working with a leading Facilities Service provider to recruit an Operations Manager to lead the North West region on a prestigious government contract, focussing on soft services. The role will most likely be a 18 month Fixed Term Contract

This role will be responsible for managing the day-to-day soft facilities service operations acros numerous sites in the North West

The preferred candidate will have a relevant FM and health & safety qualification as well as experience in senior soft services management.


  • Experience of managing contracts of a value circa £5m to £10m
  • Strong Health & Safety knowledge/experience
  • Experience of managing teams across multiple sites
  • Communicator with the ability to build and foster relationships at a senior level with the client
  • Able to effectively manage the suppliers and sub contractors across the portfolio
  • Able to review data and communicate data requirements, to successfully manage performance and drive improvement into the contract
  • Be able to work with and direct as needed the Regional Operational managers to meet contractual operational performance.
  • Be familiar with the contract models proposed, able to nurture the relationship whilst maintaining SLA performance

    Key responsibilities and accountabilities:
  • Lead and develop the team
  • Manage & monitor the delivery of Soft Services such that all aspects of service comply with the Service Level Agreements and Project Agreement
  • Manage sub contractors effectively
  • Budget & Financial Performance
  • Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business.
  • Maintain regular contact through formalised meetings with the client and all other stakeholders and deal with any issues efficiently and in a professional manner.
  • Ensure CAFM systems are in place robust and up to date and effectively monitored
  • Actively manage supply chain
  • Proactively manage all areas relating to Health & Safety in the role of "Duty Holder" including compliance with all legislation, client and company policies
  • Oversee the management of all things relating to HR including payroll, recruitment, selection & induction of new employees, maintenance of the ongoing training plan & matrix, disciplinary & grievance procedures, personal development reviews (PDR), absent management and completion of monthly reports and statistics liaising with the Regional HR Advisor and in line with Policies
  • Completion of monthly operational & financial performance reports and periodic audits
  • Promoting and developing the Values and culture - . Integrity & Respect, Safety Security & Service Excellence, Innovation & Team Work

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