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FM Helpdesk Operator

  • Location: Salford
  • Salary: £20k - 23k per year + plus package per annum
  • Job Type:Permanent

Posted 16 days ago

  • Sector: Facilities Management
  • Contact: Morgan Clough
  • Contact Email:
  • Contact Phone: 0113 242 0303
  • Expiry Date: 05 November 2021
  • Job Ref: 394306MCL

Anderselite are working on behalf of a leading construction, facilities management and property developer to recruit a FM Helpdesk Operator into their FM division in Salford.

Reporting to the FM Helpdesk Manager, you will be responsible for updating and maintaining records effectively within a helpdesk operation.

• Managing the upkeep of the quotation process, by issuing the quote number, typing and filing the quote, and request updates for any outstanding quotations.
• Co-ordinating with clients
• Dealing with Suppliers and Sub-contractors
• Maintaining an accurate log of all preventative and reactive works
• Preparation and typing of quotations, and updating of correspondence files
• Co-ordinating telephone and day to day enquiries relating to the portfolio onto the helpdesk through CAFM system.
• Management of sub-contractors records on the portfolio, raising orders for ad-hoc and specialist works requests.
• Liaising with Help Desk and disseminating information relating to call-outs and collation of call out rota
• Raising purchase orders and receipt of goods to site on the instruction of the management team, and maintain in good order the systems for effective financial monitoring.
• Collation of paperwork regarding accident reports and site audits/inspections
• Adhere to documented management systems
• Support and back up for other help desk operators.

The candidate:
• Motivated individual and team player
• Excellent customer service skills with experience developing positive relationships with key client contacts
• Experience on the telephone with a good telephone manner
• Working knowledge of Microsoft Office Software - Word, Excel, PowerPoint
• Experience working with CAFM systems - Concept would be an advantage
• Excellent organisation skills and able to prioritize own workload
• Good communication skills at all levels
• Excellent attention to deail
• Able to work to own initiative

In return you will receive an attractive and competitive salary dependent on experience plus benefits package, you will also receive further personal growth and development of your career!

For more information on this role. please contact me directly on 0161 786 1525 or send me your CV -