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Experienced New Build Customer Service Coordinator

  • Salary: £28000.00 per annum
  • Location: Waltham Abbey, Essex
  • Job type: Permanent
  • Sector: Construction
  • Job reference: BBBH372399_1504773227

Job description

The Company

We are looking to urgently recruit experienced New Build Customer Service Coordinators to join a well-established, leading house builder based in the Epping Forest District of Essex region.

The Role

There are 2 x full-time roles available where you will predominantly be based in the Waltham Abbey area but would be encouraged to go out and visit site on a regular basis.

ASAP's starts available and we are ideally looking to interview next week for these positions.

Salary dependent upon experience, circa £28,000

Main Responsibility

Your main responsibility is to be part of the company's regional team covering approximately 500 plots and you will have your own patch within the team. The role is responsible for processing daily defects for the Regional Customer Service Department, ensuring all procedures are followed and all records are maintained and accurate at all times.

Job Duties

The following is typical of the duties the post holder will be expected to perform:

  • Ensuring all operatives are completing risk assessments
  • Maximise efficiency of in-house and 3rd party operatives by booking in works
  • Booking all repairs to be completed within their given date
  • Achieving and exceeding customer service KPI's
  • Obtaining estimates and quotations where possible to ensure costs are kept to a minimum
  • Answering all written and telephone communications to clients and customers
  • Ensuring end-users are responded to in a professional manner.
  • Liaising with other departments, team members and sub-contractors

The Person

  • Must have new build customer service experience
  • Excellent communication skills both written and verbal
  • Excellent proven customer service skills
  • Proactive attitude
  • Strong attention to detail and accuracy
  • Good time management skills
  • Team player


If the above role is of interest to you, please do not hesitate to apply to this advert attaching your CV. Please note that only successful candidates will be contacted.

Sarah Jones.


Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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