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Desktop Support Engineer

  • Salary: Up to £0.00 per annum
  • Location: Melksham, Wiltshire
  • Job type: Permanent
  • Sector: Information Technology
  • Job reference: BBBH378561_1529339131

Job description

Details are below:

  • Rates: 90 GBP/day
  • Duration of contract: 6 months (contract to hire)
  • Address: Bath Rd, Melksham SN12 8AA, UK

Desktop Support Engineer responsibilities include:

*Addressing user tickets regarding hardware, software and networking

*Walking customers through installing applications and computer peripherals

*Asking targeted questions to diagnose problems

Desktop Support Engineer job description

Job brief

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

Candidate should have a strong problem-solving attitude along with the ability to give clear technical instructions also be familiar with remote troubleshooting techniques.

Responsibilities

*Address user tickets regarding hardware, software and networking

*Walk customers through installing applications and computer peripherals

*Ask targeted questions to diagnose problems

*Guide users with simple, step-by-step instructions

*Conduct remote troubleshooting

*Test alternative pathways until you resolve an issue

*Customize desktop applications to meet user needs

*Record technical issues and solutions in logs

*Direct unresolved issues to the next level of support personnel

*Follow up with clients to ensure their systems are functional

*Report customer feedback and potential product requests

*Help create technical documentation and manuals

Requirements

*Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

*Hands-on experience with Windows/Network environments

*Working knowledge of office automation products and computer peripherals, like printers and scanners

*Knowledge of network security practices and anti-virus programs

*Ability to perform remote troubleshooting and provide clear instructions

*Excellent problem-solving and multitasking skills

*Customer-oriented attitude

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at anderselite .com /non-discrimination-policy

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