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Customer Service Technician

  • Location: England
  • Salary: £35k per year
  • Job Type:Permanent

Posted 22 days ago

  • Sector: Residential, Construction
  • Contact: Sadek Rahman
  • Contact Email:
  • Contact Phone: 0207 7437513
  • Expiry Date: 29 March 2023
  • Job Ref: 400973SRA

Are you passionate about providing excellent customer care? Do you have strong communication skills and can effectively liaise with customers and internal departments? Anderselite have an exclusive role with a leading provider in the housing industry.

Our client has asked us to identify a Customer Service Technician, who has experience working in a similar role in the construction industry. This role will report into the Customer Service Manager and will sit within the team based from the regional office. The role will offer a competitive salary with excellent benefits.

The focus of this role is to carry out timely and high-quality repair work with a focus on delivering exceptional customer service.

Duties include:

• Undertake a range of remedial work on new homes (which can include carpentry, decorating, plastering).
• Ensures that any repairs are completed on time and in one visit, to ensure that customers receive an excellent after-sales service level as they move in, and throughout the warranty period provided with every new home.
• Carries out planned maintenance and repair improvements to occupied properties Diagnoses and repairs faults.
• Maintains clean working areas.
• Carries out safe working practices to ensure individual well-being, as well as that of customers and colleagues.
• Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations.
• Develop and ensure safe working practices.

The successful candidate will have:

• Experienced in a similar role
• Excellent communication skills
• Possess a positive outlook
• Conscientious with the ability to take the initiative and problem solve
• Full, valid driving licence
• Relevant CSCS card
• Close attention to detail

What you can expect from our client:

• Competitive salary
• Company van
• Discretionary annual bonus scheme
• 5% pension contribution
• 25 days holiday (plus bank holidays and Christmas shutdown)
• Life assurance cover of 4 x salary

If you are interested in applying for this role, please contact Sadek directly or click Apply Now and submit your CV.