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Customer Service Coordinator

  • Location: Bristol
  • Salary: Market Related
  • Job Type:Permanent

Posted 11 days ago

  • Sector: Residential, Construction
  • Contact: Sadek Rahman
  • Contact Email:
  • Contact Phone: 0207 7437513
  • Expiry Date: 01 September 2022
  • Job Ref: 397959SRA

Are you an experienced Customer Service Coordinator capable of providing first-class service expected from a 5-star housebuilder? This is an excellent opportunity to join a leading company in the Residential & Housing sector in a dynamic role as Customer Service Coordinator in Bristol.

Your primary aim would be to manage customer concerns, striving to provide exceptional Customer Service and assist in the development of Customer Service standards, policies and procedures.

Duties include:

• Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales
• Supports the company to achieve and maintain status as a 5 Star Builder
• Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments
• Proactively updates COINS reports to ensure the system is kept up to date
• Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications
• Seeks to continually improve customer satisfaction
• Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales
• Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC
• Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians’ diaries
• Updates customers and reporting
• Reports issues with defects management
• Manages customer complaints to reduce escalation
• Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations

The successful candidate will have:

• Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain 5* status
• Excellent telephone manner and communication skills, both verbal and written
• Excellent listening skills, understanding customer requirements
• Proactive and able to take initiative
• Flexible in approach
• Competent user of MS Word, Excel and Outlook
• Experience within the New Home environment beneficial but not essential

If you are interested in applying for this role, please contact Sadek directly or click Apply Now and submit your CV.