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Customer Liaison Officer

  • Salary: £20000.00 - £30160.00 per annum + Car Entiltlement
  • Location: City of London, London
  • Job type: Permanent
  • Sector: Facilities Management
  • Job reference: 386097JSH

Job description

Customer Liaison Officer
Central London (Ludgate moving to Palestra around February 2020)
Up to £30,160pa DOE

I am currently recruiting for a customer liaison officer to work for a top contractor based in central London.

The primary function of this role is to interface between all stakeholders building solid and effective relationships in terms of liaison, involvement, community cohesion, customer care, innovation and service delivery.

The helpdesk function is to control all FM within 2000 properties, including commercial, residential and some vacant properties. This role is highly motivated by customer service and satisfaction and will suit a candidate that wants to develop this side of the role.

Duties include but are not limited to:

-Meeting regularly with client teams and residents to maximize relationships and satisfaction.
-Undertake recording of utility meters when visiting properties and void buildings.
-Assisting with property and maintaining relationships with stakeholders and maintain contact lists.
-Contributing to the communications programme with key stakeholders.
-Documenting all complaints and enquiries and proactively educating residents and resident monitors, addressing any misunderstandings of the service specification.

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