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Customer Care Representative

  • Location: Hitchin
  • Salary: £13.00 - 13.12 per hour
  • Job Type:Contract

Posted 20 days ago

  • Sector: Construction
  • Contact: Nikita Burt
  • Contact Email:
  • Contact Phone: 023 8021 9208
  • Expiry Date: 14 October 2022
  • Job Ref: 398564NBT

Customer Care Representative
CONTRACT (ongoing)
£13.12 per hour PAYE

Site based in Hitchin but role will be covering multiple areas (North London, Barnet, Enfield, Hertfordshire, Welwyn, Hoddesdon, Potters Bar, Cheshunt, and Herford)

New opportunity for Customer Care representative to join the South’s largest Gas Distribution network on a rolling contract. You will act as an ambassador for the network in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by their work.

You will be supporting the network by communicating directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers, this includes attending regular planning meetings, working with the local area to effectively plan for door knocking.

We are looking for experienced representatives who have worked within field sales, knowledge of the Gas industry is beneficial and you must possess a great attitude towards work with a flexible approach and be proficient with MS packages. Strong communication skills is an absolute necessity.

This is a fantastic opportunity if you are looking to join a reputable organisation to contribute towards your professional growth and development.

Role requirements -

  • Present a professional, personable, and reassuring face to the business
  • Communicate directly with customers to inform, advise, and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
  • Support the operational teams in their communications with customers and others
  • Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
  • Ensure each customer knows all relevant information relating to the project in hand
  • Identify customers who will require further assistance while work is ongoing and ensure there are structured handovers to the operational teams on site

Start date – ASAP

End date – on-going  

Working hours 40 hours, normally Monday to Friday, 8.00am to 5.00pm. There may be a requirement to work shifts between the hours of 8.00am and 8.00pm, as well as weekends

To register your interest, please respond to this advert with a copy of your updated CV or give us a call on 02380 219108 and ask to speak to ‘Nikita’ for more information.