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Customer Care Manager

  • Salary: £32500.00 - £37500.00 per annum
  • Location: Birmingham, West Midlands
  • Job type: Contract
  • Sector: Construction
  • Job reference: 385106MLT

Job description

Looking for a Customer Care Manager for our residential client in the Birmingham/Coleshill area.
The successful applicant will be responsible for managing a team of co-ordinators and direct operatives as well as co-ordinating sub-contractors to complete warranty works to customers homes.
Specific Duties:
*Arranging and attending meetings with the NHBC / local authorities to resolve issues where necessary and arrange inspections with housing associations at the end of the maintenance period.
*Compilation of reports for management and board meetings.
*Managing customer complaints in line with company procedures.
*Manage and monitor the Customer Journey
*Lead and manage

Anderselite Ltd operates as both an Employment Agency and Employment Business.

Our non-discrimination policy can be viewed on our website at anderselite.com/non-discrimination-policy

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