Accessibility Links

Customer Care Manager

  • Salary: Up to £0.00 per annum
  • Location: North West England
  • Job type: Permanent
  • Sector: Construction
  • Job reference: 384861DTN

Job description





A North West Based Housing developer is seeking a Customer Care Manager to assist in Starting and managing their team, you will be the first Customer Care Manager the Company has employed since been established in 1999, you will be expected to set up and implement the new systems as the company grows.

This role will involve:

- Being the front line of contact for customers and stake holders via telephone, email, live chat and face to face
- Encouraging the team to meet and exceed targets and hitting your own KPIs consistently
-Analysing processes and implementing new opportunities to improve customer experiences
-Dealing with budgets and managing these efficiently
- Recruiting, supporting and developing customer panels to improve community partnerships and service
- Working flexibly and taking on any adhoc duties as required by the organisation

To be able to do this position, you should have the following skills/attributes:
- Experience leading a contact centre team
- Housing knowledge and experience in a similar role
- Experience meeting and exceeding customer expectations
-A track record of hitting and exceeding KPIs
-Able to conduct 1 to 1 meetings and be stern with your team when needed
- Able to implement changes to the organisation
- Meticulous attention to detail with great written and verbal communication
- Great IT skills including MS Office and CRM systems
- Complaints experience
- Experience of telephony system and dealing with information on a daily, weekly and monthly basis
- A sparkling personality, with the ability to build and maintain relationships

This is a brief summary of role details, However there will be more tasks involved. If the above sounds of interest, please apply.

Anderselite Ltd operates as both an Employment Agency and Employment Business.
Our non-discrimination policy can be viewed on our website at

Similar jobs
Regional Property Finance Manager
  • Salary Up to £0.00 per annum
  • Location England
  • Job type Permanent
  • Description Our Client is currently looking to recruit a Regional Property Finance Manager for the North West. You will be responsible for a geographical region and manage the monthly reporting for that area
Site Agent / Assistant Project Manager
  • Salary £42000 - £50000 per annum + Negotiable on experience
  • Location Telford, Shropshire
  • Job type Permanent
  • Description Site Agent / Assistant Project Manager - Telford / Stafford - Infrastructure / Rail - Permanent Role - £42,000 to £50,000 Per Annum + Package (Negotiable)
Contracts Manager
  • Salary Up to £0.00 per annum
  • Location Ringwood, Hampshire
  • Job type Contract
  • Description Contracts Manager - Ringwood A Contracts Manager is required for a local building contractor based in Ringwood. This is an ongoing temp to perm position paying circa £25 per hour
Site Manager
  • Salary £50000.00 - £58000.00 per annum + Dependant on experience
  • Location West Midlands
  • Job type Permanent
  • Description Site Manager â€" Residential Permanent Up to £58,000 PA Wolverhampton, Midlands Sorry no Freelancers â€" Client will only interview candidates with displayed longevity I am currently
Anderselite Buzz